Customer Success Executive
- Location: Dublin, Dublin, Ireland
- Type Of Employment: Full-time
- Industry: E-Learning
- Function: Customer Service
- Experience: Not Applicable
Social Talent, the Career Development Platform enables companies to scale best practice and teaches people how to “work smarter, live happier”. We train recruitment, HR and sales teams on the effective use of technology to attract, source and engage candidates, prospects and customers. We’re looking for highly skilled and experienced Customer Success Executives to join our force. You should be passionate, ready to challenge the status quo and looking to make a difference within a very fast growing and dynamic start up.
From humble beginnings, we’ve grown in size and doubled in revenue year on year - and we’re only getting started. With a workforce of 61 people, we’re constantly striving to outdo ourselves and create ground breaking digital products and services. It’s an exciting time at Social Talent, we all act like owners, we all have the scope to impact real change and drive the future of the company - come join us and be part of the big picture.
As a CSE (Customer Success Executive) in Social Talent your role will be to advise and guide a variety of customers ensuring they launch Social Talent successfully and adopt it widely across their team/teams.
You will work closely with clients to discover their business needs and challenges and then support them in their partnership with Social Talent to help scale best practice within their organisation. This role plays a key part in increasing adoption of our solution and ensuring retention and satisfaction for our end user, as well as showcasing new features where applicable that would benefit our clients.
You will be entrusted with some of our largest clients, working with stakeholders across all parts of the business and at all levels to drive increased adoption of Social Talent as their career development platform. It may seem obvious - but you’ll have strong experience building and nurturing relationships (both internally and with clients) and are comfortable engaging with C-level. As with all roles at Social Talent, a big part of your position will be working collaboratively across departments - from communicating your clients needs / issues to the relevant teams to partnering with the sales / product team to identify and / or develop up sell opportunities.
What we are looking for?
As this is a customer based role, in order for you to be successful you will have prior experience in a customer success/support role. You’re a strong team player, we like voices and ideas to be heard here! On the flip side, we love self-starters and someone who drives their work forward autonomsly. Last but not least you need to thrive in a multitasking environment and adjust priorities on-the-fly. In reality you need to be able to juggle the whole circus and also become the ring-master in a matter of seconds, as that is how we work in Social Talent.
You will have demonstrated experience in a customer facing / customer support role.
You’ll bring a proven track record of delivering an excellent customer experience from post sale all the way through the lifetime of your customer. Ideally you’re coming from a Saas background with experience within a B2B software product environment
- Experience with Salesforce / Other CRMs & Databases is desirable but not essential (that said - you’re tech savvy and hopefully a bit of a computer whizz!)
- Comfortable engaging stakeholders in meetings, (face to face, phone & video)
- You’re an effective communicator with a flair for presenting ideas and communicate to project stakeholders convincingly
- You’re a team player, including a strong and highly organised work ethic - working to tight and varying deadlines doesn’t phase you, in fact you enjoy the challenge.
- You’re driven and equally ambitious: No one needs to push you to excel; it’s just who you are
- Eager to learn, adapt and perfect your work; you seek out help and put it to good use.
- You have a customer focused mentality - when they win, you win.
What’s in it for you?
We’ll offer you a competitive salary based on experience.
Your benefits will include health and travel insurance, a company MacBook and iPhone, unlimited holidays, lunch on Mondays, yoga and wellness initiatives throughout the year.
We’re big on professional development and we’ve got a strong coaching culture in Social Talent. We’ll both support and mentor you in your career progression and expect you to help us develop future world-class sales professionals. We believe in teamwork, collaboration and knowledge sharing as our fundamental ways of working around here.
The start date:
ASAP would be ideal.
We really want to hear from you, even if it’s just to ask some questions about this job or have a chat. Call SarahJane, our Head of People and Culture on +353 877686010 or click that nice big button to apply!